Episode Link: https://leadershiplevers.buzzsprout.com/2244596/14379248-cultivating-corporate-resilience-in-times-of-change-with-rachel-keck
Is the establishment of a flourishing company culture a luxury for leadership or the fundamental cornerstone of a sustainable business?
Discover the roadmap for cultivating a flourishing workplace culture with Rachel Keck, Founder of Mosaic-Collaborative, our final guest on Season 1 of the Leadership Levers podcast!
Rachel, a fellow leader, executive coach, and customer service experience expert sits at the intersection of customer service and culture – she unveils the journey that led her to establish Mosaic-Collaborative during the pandemic.
She shares her insights on why creating a robust workplace culture is not just a luxury, but the bedrock of sustaining a business. For any leaders guiding a startup or managing a mid-sized company, our conversation is a wealth of actionable wisdom on how to foster a culture that attracts talent, retains it and excels in driving exceptional customer service.
Rachel addresses the complexities of steering cultural change, especially in mid-market companies, where the stakes and challenges are uniquely intertwined. She stresses the necessity for deliberate action and dedication to see genuine cultural transformation, which can often take up to three years to materialize fully. It’s a marathon, not a sprint!
Rachel’s candid observations on maintaining culture as a strategic focus, despite the whirlwind of market shifts and unexpected events, make this episode an indispensable listen for those committed to nurturing a culture that endures and flourishes amidst change.
This episode is a roadmap for leaders seeking to anchor culture change firmly as part of their next steps & organizational priorities.
